Shipping & Returns

Shipping

We dispatch in-stock parts fast, because we know downtime isn't an option. Orders are typically processed within [X business days] of payment or quote acceptance.

Shipping is calculated per order based on the size, weight, and destination of the item. For large or heavy switchgear, we'll confirm freight cost and delivery timeframe with you before dispatch.

We ship Australia-wide. For international enquiries, please [contact our team] for a freight quote.

Tracking details will be provided once your order has shipped.

Returns

Because much of our inventory is refurbished, second-hand, or one-off, please choose carefully and confirm compatibility before purchasing. Our team is happy to help you check fit before you commit — just [get in touch].

If an item arrives damaged or is not as described, contact us within [X days] of delivery and we'll make it right, whether that's a replacement, repair, or refund.

To be eligible for a return, items must be in the same condition in which they were received. [Add any exclusions here, e.g. clearance or specially sourced items.]

Warranty

All items are inspected and function-tested before dispatch. [Add warranty period and terms here, e.g. "Items carry a X-month warranty against functional failure."]

Questions?

Not sure about shipping, fit, or condition? [Talk to our team] and we'll sort it out before you order.